Refund policy

RETURNS & EXCHANGES

We hope you love your ZIAN purchase. However, we understand that sometimes a garment may not be quite right.

Eligible full-priced items may be returned for a refund, exchange or store credit, subject to the conditions below.

7 DAY RETURNS

A return request must be submitted to ZIAN within 7 days from the date your order is delivered.

To request a return, please contact our Customer Care team at:

info@zianofficial.com.au

Please include your order number and reason for return.

Once your return has been approved, you will receive instructions on how and where to send your item.

Approved returns must be sent back to ZIAN within 5 business days from the date your return is approved.

We recommend retaining your return tracking information until your return has been received and processed by ZIAN.

Items returned without first requesting a return, or items sent outside the applicable return timeframe, may not be accepted.

RETURN CONDITIONS

To be eligible for a return, your item must:

  • be unworn and unused;

  • be unwashed and unaltered;

  • be in its original condition;

  • have all original tags and labels attached;

  • be free from makeup, fake tan, deodorant, perfume, body oils, stains, marks, hair and odours;

  • show no signs of wear or damage; and

  • be returned with its original packaging where applicable.

Please take particular care when trying on your ZIAN garment. We recommend removing jewellery and taking care with makeup, fake tan and fragrance before trying on your purchase.

All returns are inspected upon receipt.

ZIAN reserves the right to decline a change-of-mind return where an item does not meet the above return conditions.


REFUNDS

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process the refund once it has been issued by ZIAN.

Original shipping charges are not refundable for change-of-mind returns.

EXCHANGES

For Australian orders, we are happy to offer an exchange for another available size, colour or eligible item.

All exchanges are subject to availability, and we cannot guarantee that your preferred item will remain available while your return is in transit.

If your requested exchange is unavailable, you may choose a refund or store credit in accordance with this policy.

Exchanges are not available for international orders.

STORE CREDIT

You may choose to receive store credit instead of a refund or exchange.

ZIAN store credit is valid for 12 months from the date of issue.

Store credit may be used toward future eligible purchases through the ZIAN online store.

Store credit cannot be exchanged or redeemed for cash except where required by law.

RETURN SHIPPING

For change-of-mind returns, including incorrect size or selection, the customer is responsible for the cost of returning the item to ZIAN.

We strongly recommend using a secure and trackable postage service, as ZIAN cannot be responsible for customer-arranged return parcels that are lost or damaged in transit.

If you receive an item that is faulty, damaged or incorrectly supplied by ZIAN, please contact us before returning the item so we can assist you.

SALE & FINAL SALE

Return conditions applicable to sale and promotional items will be displayed on the relevant product page or promotion.

Items specifically marked FINAL SALE cannot be returned for change of mind, incorrect size or incorrect selection.

This does not affect your rights under the Australian Consumer Law in relation to faulty or defective goods.


FAULTY OR INCORRECT ITEMS

Every ZIAN garment is subject to quality control before dispatch.

If you believe you have received an item that is faulty, damaged or different from what you ordered, please contact our Customer Care team as soon as possible.

Please provide:

  • your order number;

  • a description of the issue; and

  • clear photographs showing the fault, damage or incorrect item where appropriate.

We will assess the issue and contact you regarding the appropriate next steps.

Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy provided by law.

Our 7-day change-of-mind return period does not limit or replace your rights under the Australian Consumer Law.

INTERNATIONAL RETURNS

International customers may request an eligible return within 7 days from the date their order is delivered.

Once an international return has been approved, the item must be sent back within 5 business days from the date of approval.

International orders are eligible for a refund or store credit only. We do not offer exchanges on international orders.

Unless an item is faulty, damaged or incorrectly supplied by ZIAN, all international return shipping costs are the responsibility of the customer.

Original shipping charges are not refundable for change-of-mind returns.

Any customs duties, import taxes or other charges paid by the customer are not refundable by ZIAN, as these charges are imposed by the relevant authorities and are outside our control.

We strongly recommend using a secure and trackable shipping service when returning an international order. ZIAN cannot be responsible for customer-arranged return parcels that are lost or damaged in transit.

NEED HELP?

If you have any questions about your return, exchange or ZIAN order, please contact us

Email: info@zianofficial.com.au