Shipping policy

SHIPPING & DELIVERY

At ZIAN, we aim to have your order carefully prepared and dispatched as quickly as possible.

All orders are dispatched from Melbourne, Australia.

ORDER PROCESSING & DISPATCH

Orders are processed Monday to Friday, excluding Victorian public holidays.

Please allow 2–3 business days for your order to be processed and dispatched.

Orders placed on weekends or public holidays will begin processing on the next business day.

During collection launches, promotional periods, sales or other high-volume periods, dispatch may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please note that delivery timeframes commence from the date your order is dispatched, not from the date your order is placed.

AUSTRALIAN DELIVERY

ZIAN delivers Australia-wide.

Free Express Shipping
Estimated delivery: 1–3 business days

Australian orders are shipped via Australia Post.

Delivery timeframes are estimates only and may vary depending on your location. Regional and remote areas may require additional delivery time.

During peak periods, collection launches, sales and public holidays, delivery may take slightly longer due to circumstances outside ZIAN's control.

INTERNATIONAL DELIVERY

ZIAN ships internationally to selected destinations.

International orders are shipped via DHL Express.

Estimated delivery: 2–7 business days from dispatch, depending on your destination.

International shipping rates are calculated and displayed at checkout based on your delivery destination.

Once your order has been dispatched, you will receive a shipping confirmation email containing your DHL tracking information.

International delivery timeframes are estimates only. Delivery may take longer due to customs processing, public holidays, local delivery conditions or other circumstances outside ZIAN's reasonable control.

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a confirmation email containing your tracking details.

Please allow some time for tracking information to become active after receiving your dispatch confirmation.

It is the customer's responsibility to monitor tracking and ensure someone is available to receive the parcel where required.

If you experience an issue with your delivery, please contact the relevant courier using your tracking information or contact ZIAN Customer Care and we will assist where reasonably possible.

DUTIES, TAXES & CUSTOMS

International orders may be subject to customs duties, import taxes, tariffs or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the purchase price or shipping fee and are the responsibility of the customer.

ZIAN has no control over international customs charges and cannot predict what charges may apply.

We recommend contacting your local customs authority before placing an international order if you require further information regarding potential duties or taxes.

Customs processing may also cause delivery delays beyond the estimated delivery timeframe.

ZIAN is required to accurately declare the value and contents of international shipments and cannot declare an order at a lower value or mark a commercial purchase as a gift for the purpose of avoiding duties or taxes.

REFUSED OR UNCLAIMED INTERNATIONAL ORDERS

Customers are responsible for accepting delivery of their order and for paying any applicable duties, taxes or customs charges.

If an international parcel is refused, unclaimed or returned to ZIAN because the customer has declined to pay applicable duties or taxes, any refund or store credit issued will be less any original shipping charges, return shipping costs, duties, taxes, customs fees or other charges incurred by ZIAN as a result of the parcel being returned, to the extent permitted by law.

If the parcel cannot be returned to ZIAN and is abandoned or destroyed by the relevant carrier or customs authority, ZIAN may be unable to provide a refund or store credit, subject to your rights under applicable consumer law.

DELIVERY ADDRESS

Customers are responsible for ensuring that the shipping address provided at checkout is complete and correct.

Please carefully check your delivery details before completing your purchase.

If you notice an error after placing your order, contact ZIAN Customer Care as soon as possible.

We will make reasonable efforts to assist; however, we cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

ZIAN is not responsible for delivery issues resulting from incorrect or incomplete delivery information provided by the customer, except to the extent required by law.

SIGNATURE ON DELIVERY & AUTHORITY TO LEAVE

Depending on the courier and delivery service selected, a signature may be required upon delivery.

If you provide the courier with Authority to Leave (ATL) or request that your parcel be left unattended, you accept the risks associated with the parcel being left at the nominated location.

Please ensure that the delivery location you nominate is safe and secure.

To the extent permitted by law, ZIAN is not responsible for loss, theft or damage occurring after a parcel has been delivered in accordance with your authorised delivery instructions.

DELIVERY DELAYS

All delivery timeframes provided by ZIAN or our delivery partners are estimates only.

Delivery may be affected by circumstances outside our reasonable control, including courier or postal delays, severe weather, customs processing, public holidays, peak shopping periods, transport disruptions and international freight restrictions.

Once an order has been dispatched, delays caused by the delivery provider are outside ZIAN's direct control.

If your order is significantly delayed, please contact the courier using your tracking information or contact ZIAN Customer Care and we will assist where reasonably possible.

LOST OR MISSING PARCELS

If your tracking information indicates that your parcel has not arrived within the expected timeframe, please contact the courier in the first instance and notify ZIAN Customer Care.

We will assist with any reasonable enquiries or investigations with the delivery provider.

If tracking shows that a parcel has been delivered but you cannot locate it, please check the delivery location, surrounding safe areas and with other members of your household before contacting the courier.

Any rights you may have under applicable consumer law are not affected by this policy.

PRE-ORDER ITEMS

Where an item is offered for pre-order, the estimated dispatch or delivery timeframe will be displayed on the relevant product page.

Pre-order dates are estimates and may be subject to change due to production, freight or other circumstances outside our reasonable control.

If an order contains both in-stock and pre-order items, the order may be dispatched together once all items are available unless otherwise stated or separately arranged with ZIAN.

If you require an in-stock item sooner, we recommend placing it as a separate order.

If there is a significant unexpected delay affecting a pre-order, ZIAN will contact you with further information.

RETURNS

Shipping and delivery terms relating to returns are set out separately in our Returns & Exchanges Policy.

For change-of-mind returns, return shipping costs are the responsibility of the customer.

International orders may be returned for an eligible refund or store credit only. Exchanges are not available on international orders.

A return request must be submitted within 7 days from the date of delivery. Once the return has been approved, the item must be sent back to ZIAN within 5 business days.

NEED HELP?

If you have any questions regarding the shipping or delivery of your ZIAN order, please contact:

Email: info@zianofficial.com.au

Website: www.zianofficial.com.au