Terms of service

TERMS & CONDITIONS

Last Updated: August 2026

Welcome to ZIAN.

This website is operated by Zian Couture Pty Ltd (“ZIAN”, “we”, “us” or “our”). These Terms & Conditions apply to your access to and use of our website and to all purchases made through our online store.

By accessing our website, creating an account, placing an order or purchasing a product from ZIAN, you agree to these Terms & Conditions together with any other policies referred to on our website, including our Returns Policy, Shipping Policy and Privacy Policy.

Please read these Terms & Conditions carefully before using our website or placing an order.

1. ONLINE STORE

ZIAN offers ready-to-wear fashion garments and related products for purchase through our online store.

By placing an order with ZIAN, you confirm that the information you provide is true, accurate and complete and that you are authorised to use the payment method selected at checkout.

You must not use our website or products for any unlawful or unauthorised purpose.

We reserve the right to refuse service, cancel an order or limit quantities where reasonably necessary, including where we suspect fraud, unauthorised activity, pricing errors or misuse of our website.

2. PRODUCTS

We take reasonable care to ensure that product descriptions, photographs, colours, sizing and other information displayed on our website are as accurate as possible.

However, colours may appear differently depending on your device, screen settings and lighting conditions.

Due to the nature of garment production, there may also be minor variations between individual garments.

Product availability is subject to change and we cannot guarantee that an item displayed on our website will remain available.

3. SIZING & FIT

Customers are responsible for selecting the appropriate size before placing an order.

Our size guide is provided as a guide only. Fit may vary depending on the design, fabrication, construction and intended silhouette of an individual garment.

If you are unsure about sizing, we recommend contacting our Customer Care team before placing your order.

Selecting an incorrect size does not make a garment faulty. Eligible items may, however, be returned in accordance with our Returns Policy.

4. PRICING

All prices displayed on the Australian ZIAN website are in Australian Dollars (AUD).

Where applicable, Australian prices include GST.

We reserve the right to change product prices at any time without prior notice. Any price change will not affect an order that has already been accepted by us.

From time to time, pricing or product information may be displayed incorrectly due to human or technical error. If an error affects an order you have placed, we may contact you to provide the option of proceeding at the correct price or cancelling the affected item or order for a refund.

5. ORDERS

Submitting an order does not necessarily mean that your order has been accepted.

Once your order has been successfully placed, you will receive an order confirmation at the email address provided during checkout.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

  • an item is unavailable;

  • incorrect pricing or product information has been displayed;

  • payment cannot be authorised;

  • incorrect or incomplete customer information has been provided;

  • we reasonably suspect fraudulent or unauthorised activity; or

  • quantities ordered appear inconsistent with normal personal use.

If we cancel an order after payment has been received, we will refund the relevant amount to the original payment method.

6. ORDER CHANGES & CANCELLATIONS

We begin processing orders as quickly as possible.

If you need to change or cancel an order, please contact our Customer Care team immediately. We cannot guarantee that an order can be changed or cancelled once it has entered processing or has been dispatched.

If an order can no longer be cancelled, you may request a return after receiving the item, subject to our Returns Policy.

7. PAYMENT

Payment must be made using one of the payment methods available at checkout.

Your order will not be processed until payment has been successfully authorised.

Where a third-party payment provider is used, your use of that service may also be subject to the provider's own terms and conditions.

ZIAN is not responsible for additional charges imposed by your bank, credit card provider or payment provider, including international transaction or currency conversion fees.

8. PROMOTIONAL CODES

Promotional or discount codes are subject to the specific terms of the promotion.

Unless otherwise stated:

  • only one promotional code may be used per order;

  • promotional codes cannot be exchanged for cash;

  • promotional codes cannot be applied retrospectively to an order already placed;

  • promotional codes may have an expiry date; and

  • certain products may be excluded from promotions.

We reserve the right to cancel or modify a promotion where reasonably necessary, including where an error has occurred.

9. SHIPPING & DELIVERY

Orders are delivered to the shipping address provided at checkout.

Customers are responsible for ensuring that all delivery information is accurate and complete before submitting an order.

Shipping and delivery timeframes displayed on our website are estimates only. Once an order has been dispatched, delivery may be affected by circumstances outside our reasonable control, including courier delays, customs processing and other transport disruptions.

ZIAN is not responsible for delays caused by a third-party delivery provider where those circumstances are outside our reasonable control.

Please refer to our Shipping Policy for further information regarding shipping costs, dispatch times and delivery.

10. INTERNATIONAL ORDERS, DUTIES & TAXES

International customers may be required to pay customs duties, import taxes, tariffs or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer and are not included in the product or shipping price paid to ZIAN.

ZIAN does not control customs charges and cannot predict their amount.

Customers are responsible for understanding any import requirements that apply in their destination country.

11. RETURNS — 7 DAY RETURN PERIOD

We want you to be confident when purchasing from ZIAN.

Eligible full-priced items may be returned for a refund, exchange or store credit, provided the return is initiated with ZIAN within 7 days of the date the order is delivered.

To be eligible for a change-of-mind return, the garment must:

  • be unworn and unused;

  • be unwashed and unaltered;

  • be in its original condition;

  • have all original tags and labels attached;

  • be free from makeup, fake tan, deodorant, perfume, body oils, stains, marks, hair and odours;

  • not have been damaged while trying it on; and

  • be returned with its original packaging where applicable.

We recommend taking particular care when trying on garments to avoid makeup, jewellery or other items marking or damaging the fabric.

All returned garments are inspected upon receipt.

ZIAN reserves the right to decline a change-of-mind return where the garment does not satisfy the above conditions.

This change-of-mind policy operates in addition to, and does not limit, any rights you may have under the Australian Consumer Law.

12. RETURN SHIPPING

Unless an item is faulty, damaged or incorrectly supplied by ZIAN, customers are responsible for the cost of returning an item.

Returns should be sent using a secure and trackable delivery method.

ZIAN is not responsible for a return parcel that is lost or damaged while being transported back to us where the return shipping has been arranged by the customer.

Original shipping charges are not refundable for change-of-mind returns.

13. EXCHANGES

Exchanges are subject to stock availability.

We cannot guarantee that your preferred size, colour or style will remain available while your return is in transit.

If the requested exchange is unavailable, you may choose an alternative eligible item, store credit or refund in accordance with the applicable Returns Policy.

14. STORE CREDIT

Where you choose store credit for an eligible return, the credit will be issued for use through the ZIAN online store.

Store credit is valid for 12 months from the date of issue.

Store credit cannot be redeemed or exchanged for cash, except where required by law.

Any remaining balance may be used toward future eligible purchases within the validity period.


15. SALE & FINAL SALE ITEMS

The return conditions applicable to sale, promotional and final-sale items will be stated on our website or on the relevant product page.

Items expressly identified as Final Sale cannot be returned for change of mind, incorrect size or incorrect selection.

Nothing in this section excludes or limits your rights in relation to faulty goods under the Australian Consumer Law.

16. FAULTY OR INCORRECT ITEMS

Every ZIAN garment is subject to quality control; however, if you believe you have received a faulty, damaged or incorrect item, please contact our Customer Care team as soon as possible and provide your order number together with photographs showing the issue where appropriate.

We will assess the item and advise you of the available remedy.

Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the circumstances and whether a failure is major or minor, you may be entitled to a repair, replacement, refund or other remedy provided by law.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded.

17. GARMENT CARE

To preserve the quality and longevity of your ZIAN garment, we recommend following the specific care instructions provided on the garment's care label.

When in doubt, and where appropriate for the garment and fabrication, we recommend gentle hand washing or spot cleaning. If the care label specifies dry cleaning or another particular cleaning method, those instructions should be followed.

Please take care when wearing, cleaning and storing your garment, particularly around jewellery, accessories and other items that may catch or damage delicate fabrics.

ZIAN is not responsible for damage caused by failure to follow the garment's care instructions, inappropriate washing or cleaning, misuse, accidents, normal wear and tear or improper storage.

18. WEBSITE CONTENT

We aim to keep the information on our website accurate and current.

Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, availability, pricing, promotions, shipping or other information.

We reserve the right to correct errors and update information where necessary.

19. INTELLECTUAL PROPERTY

All intellectual property appearing on the ZIAN website, including but not limited to:

  • the ZIAN name and trade marks;

  • logos and branding;

  • garment designs;

  • photographs and video;

  • graphics;

  • artwork;

  • text;

  • website design;

  • campaign imagery; and

  • other original content,

is owned by or licensed to Zian Couture Pty Ltd and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, commercially exploit or otherwise use ZIAN intellectual property without our prior written permission.

Purchasing a ZIAN garment does not transfer any intellectual property rights in the design or associated content to the purchaser.

20. SOCIAL MEDIA & USER-GENERATED CONTENT

We love seeing ZIAN worn and styled by our community.

By tagging ZIAN (@zianofficial_) or otherwise identifying ZIAN in publicly shared photographs, videos or other social media content featuring our products, you acknowledge that your content may be reshared by ZIAN across our official social media channels and used in ZIAN marketing communications, including our website, email campaigns, digital advertising and other promotional content.

This permission is for the purpose of promoting ZIAN and showcasing our customers and their experience with the brand.

Where your content is used, ownership of your original content remains with you.

If you do not wish for your content to be considered for use or resharing by ZIAN in this manner, please refrain from tagging @zianofficial_ or otherwise identifying ZIAN in your post.

If you have tagged ZIAN and subsequently wish to request that your content no longer be used, please contact our Customer Care team and we will consider your request in accordance with applicable law and any existing campaign commitments.

21. THIRD-PARTY SERVICES & LINKS

Our website may contain links to, or integrate with, third-party websites and services including payment providers, social media platforms and delivery services.

Third-party services operate independently from ZIAN and may be governed by their own terms and privacy policies.

To the extent permitted by law, ZIAN is not responsible for the content, availability or operation of third-party websites or services that are outside our control.

22. PROHIBITED USE

You must not use our website:

  • for unlawful purposes;

  • to infringe intellectual property rights;

  • to submit false or misleading information;

  • to transmit malicious code;

  • to interfere with the security or operation of the website;

  • to collect personal information about others without authority; or

  • to engage in fraudulent or abusive activity.

We may restrict or terminate access to our website where we reasonably believe these Terms have been breached.

23. LIMITATION OF LIABILITY

Nothing in these Terms excludes, restricts or modifies any rights, guarantees or remedies available to you under the Australian Consumer Law or any other law that cannot lawfully be excluded.

To the extent permitted by law, ZIAN will not be liable for indirect or consequential loss arising from use of our website or products where such liability may lawfully be excluded.

24. PRIVACY

Your personal information is handled in accordance with our Privacy Policy.

By using our website or placing an order, you acknowledge that certain personal information will need to be collected and processed in order to fulfil your order, provide customer service and operate our website.

25. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time.

The current version will be published on our website together with the date it was last updated.

The Terms that apply to your purchase will generally be those in effect when your order was placed, subject to any rights or obligations imposed by law.

26. GOVERNING LAW

These Terms & Conditions are governed by the laws of Victoria, Australia.

27. CONTACT US

If you have any questions regarding these Terms & Conditions, an order or a return, please contact:

Email: info@zianofficial.com.au